With respect to the following collection of information, OI&T invites comments on:(1) Whether the proposed collection of information is necessary for the proper performance of OI&T's functions, including whether the information will have practical utility; (2) the accuracy of OI&T's estimate of the burden of the proposed collection of information; (3) ways to enhance the quality, utility, and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or the use of other forms of information technology.
Title:Inquiry Routing and Information System (IRIS), VA Form 0873.
OMB Control Number:2900-0619.
Type of Review:Extension of a currently approved collection.
Abstract:The World Wide Web is a powerful media for the delivery of information and services to veterans, dependents, and active duty personnel worldwide. IRIS allows a customer to submit questions, complaints, compliments, and suggestions directly to the appropriate office at any time and receive an answer more quickly than through standard mail. IRIS does not provide applications to veterans or serve as a conduit for patient data.
Affected Public:Individuals or Households.
Estimated Annual Burden:60,000 hours.
Estimated Average Burden per Respondent:10 minutes.
Frequency of Response:Monthly.
Estimated Number of Respondents:360,000.
Dated: March 12, 2010.
By direction of the Secretary.
Program Analyst, Enterprise Records Service.