Daily Rules, Proposed Rules, and Notices of the Federal Government
Title II, section 207 of the E-Government Act of 2002 requires Government agencies to improve the methods by which government information, including information on the Internet, is organized, preserved, and made accessible to the public. To meet this goal, FMCSA plans to provide a survey on the FMCSA Portal, allowing users to assess its functionality. This functionality includes the capability for Federal, State, and Industry users to access the Agency's existing safety IT systems with a single set of credentials and have easy access to safety data about the companies that do business with FMCSA. The Information Technology program will also focus on improving the accuracy of data to help ensure information, such as carrier name and address, is valid and reliable.
FMCSA's legacy information systems are currently operational. However, having this many stand-alone systems has led to data quality concerns, a need for excessive IDs and passwords, and significant operational and maintenance costs. Integrating our information technologies with our business processes will, in turn, improve our operations considerably, particularly in terms of data quality, ease of use, and reduction of maintenance costs.
In early 2007, FMCSA's Information Technology program launched a series of releases of a new FMCSA Portal to its Federal, State and Industry customers. Over the coming years, more than 15 releases are planned. These releases will use portal technology to fuse and provide numerous services and functions via a single user interface and provide tailored services that seek to meet the needs of specific constituencies within our customer universe.
The FMCSA Information Technology Services Survey Portal will entail considerable expenditure of Federal Government dollars over the years and will fundamentally impact the nature of
The primary purposes of this assessment are to:
• Determine the extent to which the FMCSA Portal functionality continues to meet the needs of Agency customers.
• Identify and prioritize additional modifications.
• Determine the extent that the FMCSA Portal has impacted FMCSA's relationships with its main customer groups.
The assessment will address:
• Overall customer satisfaction.
• Customer satisfaction against specific items.
• Performance of systems integrator against agreed objectives.
• Desired adjustments and modifications to systems.
• Demonstrated value of investment to FMCSA and DOT.
• Items about the FMCSA Portal that customers like best.
• Customer ideas for making the FMCSA Portal better.